Terms of Service

Effective date: September 28, 2026 for new users, and October 30, 2026 for existing accounts and running payment plans.

Version: 2026-09-28

These Terms of Service ("Terms") are an agreement between you and WhereTheyPlay LLC, a Washington limited liability company ("WhereTheyPlay," "we," "us"). They cover your use of wheretheyplay.com and everything on it (the "Service").

Please read them. If you do not agree, do not use the Service.

The short version for parents

• Searching and messaging clubs is free. Paying a registration through us adds a WhereTheyPlay service fee, and you see the total before you pay.
• The club runs the program and decides refunds. We are not part of your agreement with the club.
• A listing is not a recommendation. Ask the club about coaches, background checks and safety before you sign up.
• You can dispute a charge with your bank at any time.
• Nothing here asks you to give up any claim your child has.

The short version is a summary. The full Terms below are the agreement.

1. The documents that make up our agreement

These Terms apply to everyone. Some people also agree to more specific terms:

• Organizations (clubs, leagues, teams and their staff) who claim a page, subscribe, take payments or use a club dashboard also agree to the Organization Terms.
• Families who pay a registration through the Service also agree to the Family Payment Terms.
• Our Privacy Policy explains what information we collect and how we use it. Our Children's Data Notice explains the children's information some clubs keep in the Ultimate Dashboard.
• Our DMCA and Copyright Policy explains how to report copyright problems.
• Our Refund Policy sums up refunds in one place.

If one of the more specific documents says something different from these Terms about its own topic, the more specific document wins for that topic.

2. What WhereTheyPlay is

WhereTheyPlay is an online directory of youth sports organizations in the United States. Parents and guardians use it to find organizations by sport, location and age group, and to send them a message.

We also sell software to organizations. That includes paid listings, a way to take registration payments through Stripe, and a club dashboard.

What we are not. We do not run any sports program. We do not employ, supervise or train any coach. We do not run background checks on anyone. We do not inspect fields, gyms or equipment. A listing is not a recommendation, and we do not vouch for any organization, coach or program.

3. Who may use the Service

You must be 18 or older to use the Service. That includes searching, sending a message, making a payment, claiming a page or having an account.

The Service is not for children. Children may not create accounts, send messages or make payments. A child never logs in to any part of the Service, including a club dashboard.

If you use the Service for an organization, you confirm you are allowed to act for it.

4. Parents and guardians

Searching and messaging are free. You do not need an account to search or to message an organization.

Messages. When you use a contact form, we email your name, your email address and your message to the organization. The organization replies to you directly. We keep a copy, as the Privacy Policy explains. Please do not put your child's name or any health information in a message. The organization does not need it to answer.

Paying a registration costs a fee. Some organizations take registration payments through the Service. If you pay one, a WhereTheyPlay service fee is added and shown in the total before you pay. The Family Payment Terms explain it.

Do your own homework. Before you sign your child up anywhere, ask the organization directly about its coaches, background checks, safety and abuse prevention policies, concussion rules, insurance, costs and refund policy. Information on a page can be out of date or wrong.

5. We are not part of your agreement with an organization

When a family signs up for a program, the agreement is between the family and the organization. We are not a party to it. That is true even when the family pays through the Service.

The organization alone decides who it accepts, what it charges, how its program runs and whether it gives refunds. The organization is responsible for its program, its coaches and volunteers, its facilities, and any waiver or release it asks you to sign. We do not write, review or approve those documents.

Nothing in these Terms asks you to give up any claim your child has against anyone.

6. Organization pages

There are three kinds of organization pages. Each page shows which kind it is.

Pages we compile

We build some pages ourselves from information the organization publishes on its own public website. We call these compiled or unclaimed pages.

• A compiled page shows basic facts, such as the organization's name, sports, location, age groups, website and the contact details it publishes.
• It shows the web address we read the information from and the date we read it.
• It does not show staff names, photos, logos, prices, or a description written by us.
• A compiled page comes down 12 months after we first publish it. After that, its link says the page is gone.

These pages are our own work, and we try hard to keep them accurate. If one is wrong, please tell us (see "Corrections and removal" below).

Pages an organization has claimed

An adult at the organization can claim its compiled page for free. They prove it by entering a code we email to the address the organization publishes on its own website. The Organization Terms explain what a claimed page includes and how long it stays up.

Pages an organization writes

On a paid listing, the organization writes and uploads its own page content, such as its description, teams, staff and photos. The organization is responsible for that content. We host it.

Corrections and removal

What you can do depends on the kind of page.

• A compiled (unclaimed) page. Anyone can ask us to correct or remove it using the buttons on the page. It costs nothing, and we do not ask for proof that you speak for the organization. We act on removal requests within 24 hours. If you send the request from the email address the organization publishes on its own website, the page comes down right away. (If an unusual number of removal requests arrive in the same hour, a person checks them first, still within 24 hours.)
• Your name or photo on any page. If you are named or pictured on any page and want your name or photo removed, email removals@wheretheyplay.com. We will remove it within 24 hours. On a free claimed page, removing the one named person takes the whole page down.
• A claimed or paid page you manage. You can change it, or hide it, from your dashboard at any time. To have it taken down for good, email us.
• A claimed or paid page someone else manages. If you work with the organization and did not know the page was claimed, or you think it was claimed by the wrong person, use "Report this page" or email us. We will reply within 3 business days to tell you what we will do. We may hide the page, take it down or undo the claim.
• Reporting any page. Anyone can report any page with the "Report this page" button. We log every report. We may not reply, and we will not tell you what we decided about another organization.

7. Accounts

Organizations and coaches sign in with a link we email to them. There is no password. Keep your email account secure, because anyone who can read your email can sign in as you. You are responsible for what happens in your account. Tell us right away at the address in section 22 if you think someone else has used it.

8. Rules for using the Service

You agree not to:

• give false or misleading information, or pretend to be someone else;
• claim a page, or act for an organization, without its permission;
• harass, threaten, deceive or harm anyone;
• post or send anything unlawful, hateful, sexual, violent or that invades someone's privacy;
• post a photo of any child, or a child's name, anywhere on a public page;
• post someone's personal information without their permission;
• send spam, or use the Service to contact anyone who has not asked to hear from you;
• copy, scrape, crawl or bulk download listing data, or build a competing directory from it;
• get around our security, rate limits or CAPTCHA, or probe or test our systems without our written permission;
• interfere with the Service or with other people's use of it;
• use the Service to break any law.

9. Content and licenses

Your content stays yours. If you upload or submit content, such as text, photos, logos, messages or reports, you keep ownership of it.

What you let us do with it. You give us a non-exclusive, royalty-free, worldwide license to host, store, copy, resize, reformat, display and send your content, and to show it in search results, comparisons, link previews and search engine data, in order to run and improve the Service. This license ends when your content is removed from the Service, except for copies in backups and caches for a short time afterwards, and except where we must keep a record by law or to defend a claim. We will not use your content in advertising for WhereTheyPlay without your permission.

What you promise about it. You promise you have the right to post your content and to give us this license, and that it does not break these Terms or anyone else's rights.

Our content. The Service, its design, and the pages we compile belong to us. You may look at them and share links to them.

Suggestions. If you send us ideas or suggestions, we may use them without paying you.

We may remove content. We may remove or hide any content that we believe breaks these Terms or the law, or that puts anyone at risk. We are not required to review content before it is posted.

10. Copyright

We respond to copyright notices as explained in our DMCA and Copyright Policy. In appropriate circumstances, we end the accounts and take down the pages of people who infringe copyright again and again, as that policy explains.

11. Email and records

We communicate by email. You agree that we can give you notices, receipts and records by email or on the Service, and that they count as being "in writing." Keep your email address up to date.

We send emails that you need, such as sign-in links, receipts, account notices, renewal reminders and notices about changes to these Terms. You cannot opt out of those while you have an account or a running payment plan. Any marketing email we send has an unsubscribe link.

We never send text messages.

12. Other companies' services

Payments are handled by Stripe. Maps are shown by Mapbox. Links on the Service may take you to other websites, including an organization's own website. We are not responsible for other companies' websites or services, and their own terms apply to them.

13. Subscriptions and refunds

Organizations that buy a subscription agree to the billing, renewal, cancellation and refund terms in the Organization Terms. The short version is in our Refund Policy: you can cancel online at any time, and you can get a full refund of any subscription charge if you ask within 30 days of it. A refund under that 30 day money-back guarantee also ends the plan.

14. Registration payments

Families who pay an organization through the Service agree to the Family Payment Terms. Organizations that take payments agree to the payment section of the Organization Terms. In short:

• the organization sets the price, and the family pays the organization;
• a WhereTheyPlay service fee is added, and the total is shown before anyone pays;
• a new payment plan has 1 to 4 payments and costs the same total as paying in full, with no interest and no late fees;
• the organization decides refunds.

15. Changes to the Service

We may add, change or remove features. Some features are not open to everyone yet. If we remove a paid feature you have already paid for, we will refund the unused part of what you paid for it.

16. Suspending or ending your use

You can stop using the Service at any time. Organizations can cancel a subscription online, as the Organization Terms explain.

We may suspend or end your account, hide or remove a page, or stop payments, if:

• you break these Terms or the law;
• we reasonably believe your use puts families, children, other users or us at risk;
• a court, a government agency or a card network requires it; or
• the information on a page appears to be false or misleading.

When we can, we will tell you first and give you a chance to fix the problem. We may act first when there is a risk of harm, fraud or legal trouble.

If we end a paid plan without one of the reasons above, we will refund the unused part of what you paid.

Sections 5, 9, 16 to 21 and 23 still apply after your use ends.

17. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we make no promises about it beyond the ones written in these Terms. We do not promise that listings are accurate, complete or current, or that the Service will always work. We make no promise about any organization, coach, program or facility, including whether it is licensed, insured or right for your child.

Nothing in this section limits a promise we make elsewhere in these Terms, or any right the law does not let us take away.

18. Limits on our liability

To the fullest extent the law allows:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or lost business.
• We are not liable for what an organization, coach, volunteer or other user does or fails to do, including anything that happens in a program you found through the Service.
• Our total liability for all claims about the Service is limited to the greater of (a) the amount you paid WhereTheyPlay in the 12 months before the event that led to the claim, or (b) $100. For a family, "the amount you paid WhereTheyPlay" means the service fees you paid, not the part of a payment that went to the organization.

These limits do not apply to:

• our gross negligence, willful misconduct or fraud;
• death or bodily injury caused by our negligence;
• any refund we have promised in these Terms, the Organization Terms or the Family Payment Terms, or money we owe an organization for payments families made to it; or
• any liability or right that the law does not allow us to limit or waive, including your rights under the Washington Consumer Protection Act or the consumer protection law of your state.

Some states do not allow some of these limits. Where that is so, they apply only as far as that state's law allows.

19. If you misuse the Service

If you use the Service to break the law or someone else's rights on purpose, for example by posting someone else's photos or personal information, and someone brings a claim against us because of it, you will cover our reasonable costs of that claim. This never covers a claim caused by us, and it never applies just because you searched, sent a message or paid.

Organizations take on more, as section 14 of the Organization Terms explains.

20. Disputes

Talk to us first. If you have a problem with us, please email us at the address in section 22 with your name, how to reach you, what happened and what you want. We will try to fix it within 30 days. If we have a problem with you, we will do the same. Any deadline for bringing a claim is paused while we talk.

Which law applies. Washington law governs these Terms and any dispute about them or the Service, without regard to conflict of law rules. If you are a consumer, you also keep any protection the law of your home state gives you that cannot be changed by agreement.

Time limits. These Terms do not shorten the time the law gives you to bring a claim.

Where to bring a claim. Any claim must be brought in the state courts in Snohomish County, Washington, or the federal court for the Western District of Washington. You and we agree to those courts.

Small claims. If you are a consumer, you may instead bring your claim in a small claims court (in Washington, the small claims department of district court) in the county where you live, if that court can hear it. We will not ask to move a small claims case you bring to a different court, unless the claim grows beyond what that court can hear.

Attorney fees. Each side pays its own lawyers, unless a law (such as the Washington Consumer Protection Act) or a court orders otherwise.

21. Changes to these Terms

We may update these Terms. Every version has its own version label and effective date at the top, and we keep a copy of every version.

Material changes. If a change is material, for example a change to fees, renewals, refunds, payment plans, disputes or how we use your information, we will:

• email account holders, and families with a running payment plan, at least 30 days before the change takes effect;
• post a notice on the Service during those 30 days, with a link to the new version; and
• if you have an account, ask you to agree to the new version the next time you sign in on or after the date it takes effect.

Other changes. Changes that do not reduce your rights, such as clearer wording, new features or changes the law requires, take effect when we post them.

What stays the same. A change never applies to a dispute that started before it took effect. If you have a paid plan, your current price and renewal terms stay the same until your first renewal after the notice period ends. A running payment plan keeps the schedule and terms you agreed to.

If you do not agree. You can stop using the Service, cancel your subscription before the change takes effect, or ask us to stop a payment plan. Using the Service after a change takes effect does not, on its own, mean you agreed to a material change.

22. Contact

WhereTheyPlay LLC

123 2nd Ave S, Suite 230 #67, Edmonds, WA 98020

Email: leads@wheretheyplay.com

23. Other terms

• Whole agreement. These Terms, and the documents in section 1 that apply to you, are the whole agreement between you and us about the Service.
• If part is invalid. If a court finds part of these Terms cannot be enforced, the rest still applies.
• No waiver. If we do not enforce a term right away, we can still enforce it later.
• Transfers. You may not transfer these Terms to someone else without our written permission. We may transfer them to a company that takes over the Service, and we will tell you if we do.
• Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, such as outages at our service providers, natural disasters or internet failures.
• United States. The Service is for people and organizations in the United States.
• Headings. Headings are for convenience only.